Privacy Policy
Version
1.2
—
Jul 10, 2024
DataDrew respects your rights to privacy. Your ability to make informed choices about the use of your information is important to us. This Privacy Policy explains our policy regarding the collection, use, disclosure and protection of personal information we receive through your use of the DataDrew LTV : Lifetime Value ("the App"). It also sets out how you can contact us if you have any queries or concerns about this information. If not otherwise defined in this Privacy Policy, capitalized terms have the meaning given to them in our Terms and Conditions, which you may read here (the “Terms”).
The App enables you to aggregate and access information from e-commerce platforms such as Shopify (these platform and any additional platform we may add in the future will be referred to as "Platform(s)") and third party websites and platforms, such as Facebook, Amazon and Google, which may contain information regarding the commercial operations of your business (such as inventory, sales, marketing budget and ROI). By using this aggregate information, we are able to give you an overview of your revenue, costs, and profits ("the Service"). Access to such information is subject to your consent, which will be obtained through the websites or Platforms' interface.
Types of Information We Collect
When you install the App, we are automatically able to access certain types of information from your applicable Platform account:
Store Properties - store setting, information and metadata as configured by store owner
Products - data on all of your stores products including variants data and inventory details
Orders - data on all orders made in your store
Transactions - all records of money transfer between your store and your customers
Customers - user data of all of your customers – please note that you can request us not to collect or remove Customers' data at any time at the following email address - support@datadrew.io. While you may still receive the Service even without this data, please note that some features may not be available if this data is not used.
Facebook Marketing API - marketing statistics from your Facebook Marketing account
Google Ads API - marketing statistics from your Google Ads Account
“Personal Information” means information that can be directly associated with a specific person.
This Personal Information we collect as part of the App and the Service is:
Name
Email address
Phone number
If you choose to sign in using Google or Facebook, we may collect the name, email and avatar from these services as well.
We also collect Personal Information when you contact us for any reason.
In addition, when you use the App, certain information may be automatically gathered about your computer, browser, operating system, IP address or mobile device.
To the extent that you provide Personal Information about individuals other than yourself, you certify that you have obtained their consent to the collection and use (including transfer and disclosure) of that Personal Information consistent with this Privacy Policy and, for any individuals not legally competent to give consent, you consent on their behalf and confirm that you have the authority to do so.
How we Use Information
Except as specifically set forth in these Terms, we will not share your Personal Information with third parties without your explicit permission.
We may use the information we collect from you and your clients to provide you with our Service and for the following:
As part of the provision of our Service we may share your information with our trusted partners, in order to provide you with specific, customized offers intended to assist you in increasing your sales and profits. We may also process your information in order to determine your eligibility to special business offers by us.
Communicating with you – If you have contacted us, for any reason, we will use your information in order to further communicate with you.
Verifying and authenticating the registration information provided by you.
Conducting statistical and analytical purposes, intended to improve the Site.
Inform you of additional products, services or promotions (unless you have opted out of receiving such communications).
If you were referred to our App from another application or website (for example, through a link), we may share some information about you with that referring entity. We encourage you to review the privacy policies of any application or website that referred you here. Additionally, when you link to one of our partners from our App, we provide that partner with a unique identifier so they know that you were referred from our App. This unique identifier will not contain any of your Personal Information.
By analyzing all information we receive, including all information concerning users, we may compile statistical information across a variety of users (“Statistical Information”). Statistical Information helps understand trends and user needs so that new products and services can be considered and so existing products and services can be tailored to user desires. Statistical Information does not indicate individuals’ identities, and we will not link Statistical Information to any Personal Information. We may share Statistical Information with our partners, without restriction, on commercial terms that we can determine in our sole discretion. We also use a tool called “Google Analytics” to collect information about the use of the App or Services. Google Analytics collects information such as how often users visit this App, what pages they visit when they do so, and what other sites they used prior to coming to this App. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. We use the information we get from Google Analytics only to improve our App and Services. Google’s ability to use and share information collected by Google Analytics about your visits to this App is restricted by the Google Analytics Terms of Use located at http://www.google.com/analytics/terms/us.html and the Google Privacy Policy located at http://www.google.com/policies/privacy/.
We may lawfully disclose your Personal Information for purposes other than those purposes for which it was collected and described herein (secondary purpose) in certain circumstances, including where you would reasonably expect us to disclose the information for that purpose. We can disclose any information about you as we, in our sole discretion, reasonably believe necessary or as otherwise permitted by applicable laws, including: when disclosure is required or authorized by or under a competent court, tribunal or regulatory entity’s order; to lessen or prevent serious threat to your health and safety or to public health or safety; to take appropriate action where we have reason to suspect that unlawful activity, or misconduct of a series nature, that relates to our business functions or activities has been, is being, or may be engaged in; to assist another entity, body or person to locate a person who has been reported as missing; for the establishment, exercise or defense of a legal or equitable claim; for the purposes of a confidential alternative dispute resolution process or for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
How we Protect Information
We make efforts to follow generally accepted industry standards to protect Personal Information, both during transmission and once we receive it, including by keeping your Personal Information secure in a combination of secure computer storage, hard copy files and other records. However, you must realize that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We will delete any Personal Information provided to us by a user upon the receipt of a written request by such user. We cannot restore information that we have deleted.
For EU/UK Residents
Your Rights If you are a European or UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. You also have a right to lodge a complaint with the applicable data protection authority.
Additionally, if you are a European or UK resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe or the UK, as applicable, including to Canada and the United States, under applicable legal mechanisms, in accordance with the relevant legislation.
Online Links to Other Sites or Applications
You can link to the websites of third parties that provide useful information/services. Any Personal Information you provide on the linked pages is provided directly to this third party and is subject to this third party’s provider’s privacy policy. We advise you check these privacy policies. We do not have access to the information collected by those third party websites or by our partners. Except as described in this Privacy Policy, we are not responsible for the content or privacy practices of third party websites to which we or our partners link.
Use of the App/Services by Children
You must be at least 18 years of age in order to use the App and/or Services. We do not knowingly collect personally identifiable information from children under the age of 13. In the event you become aware that somebody under the age of 13 has enrolled without parental permission, please inform us immediately.
Correcting or Updating your Information
We allow you to view the information you provided during registration and to alter any data, inaccuracies or errors. To request such access, or correct, update, or amend your personal information please contact us at the following email address
Email : support@datadrew.io
We will retain your information for as long as your account is active or as needed to provide you Services. If you wish to request that we no longer use your information to provide you Services, please contact us at the email address, postal address, or telephone number listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Limited Use Disclosure
Our use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Communications
We may send you email, text and social media messages (including but not limited to Facebook or Twitter), or contact you via telephone calls or direct mail. By accepting the Terms and Conditions for the App or Services (including the terms of this Privacy Policy which are incorporated therein) or using the App or Services, you affirmatively consent to receive such commercial messages on an on-going basis throughout your use of the App or Services. As a registered member, you can remove your personal information from our mailing list and stop receiving future communication from us by following the unsubscribe link located at the bottom of each communication or by emailing us at support@datadrew.io. You will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you service related communications, including service announcements and administrative messages, without offering you the opportunity to opt out of receiving them unless you cancel your account. Please note that you may still receive information from third parties to whom Become may have disclosed your Personal Information prior to your opt-out. If you no longer wish to receive information from such third party, please contact them directly.
We may contact you via phone call (if you have provided us with it), voicemail, email or media messages regarding the App or Services. We may contact you by the telephone number you provided us even if your telephone number is currently listed on any internal, corporate, state, federal or national Do-Not-Call (DNC) list. If you would rather not receive telephone calls from us, you may change or delete your number from your account preferences page(s), or ask to be removed from our contact list if you receive a call from us.
Changes
We may update this Privacy Policy from time to time and to notify you by publishing an updated version on the App – we encourage you to review it periodically.
Comments, Questions or Complaints
If you have any comments or questions about our privacy policy, please contact us at support@datadrew.io.
DataDrew respects your rights to privacy. Your ability to make informed choices about the use of your information is important to us. This Privacy Policy explains our policy regarding the collection, use, disclosure and protection of personal information we receive through your use of the DataDrew LTV : Lifetime Value ("the App"). It also sets out how you can contact us if you have any queries or concerns about this information. If not otherwise defined in this Privacy Policy, capitalized terms have the meaning given to them in our Terms and Conditions, which you may read here (the “Terms”).
The App enables you to aggregate and access information from e-commerce platforms such as Shopify (these platform and any additional platform we may add in the future will be referred to as "Platform(s)") and third party websites and platforms, such as Facebook, Amazon and Google, which may contain information regarding the commercial operations of your business (such as inventory, sales, marketing budget and ROI). By using this aggregate information, we are able to give you an overview of your revenue, costs, and profits ("the Service"). Access to such information is subject to your consent, which will be obtained through the websites or Platforms' interface.
Types of Information We Collect
When you install the App, we are automatically able to access certain types of information from your applicable Platform account:
Store Properties - store setting, information and metadata as configured by store owner
Products - data on all of your stores products including variants data and inventory details
Orders - data on all orders made in your store
Transactions - all records of money transfer between your store and your customers
Customers - user data of all of your customers – please note that you can request us not to collect or remove Customers' data at any time at the following email address - support@datadrew.io. While you may still receive the Service even without this data, please note that some features may not be available if this data is not used.
Facebook Marketing API - marketing statistics from your Facebook Marketing account
Google Ads API - marketing statistics from your Google Ads Account
“Personal Information” means information that can be directly associated with a specific person.
This Personal Information we collect as part of the App and the Service is:
Name
Email address
Phone number
If you choose to sign in using Google or Facebook, we may collect the name, email and avatar from these services as well.
We also collect Personal Information when you contact us for any reason.
In addition, when you use the App, certain information may be automatically gathered about your computer, browser, operating system, IP address or mobile device.
To the extent that you provide Personal Information about individuals other than yourself, you certify that you have obtained their consent to the collection and use (including transfer and disclosure) of that Personal Information consistent with this Privacy Policy and, for any individuals not legally competent to give consent, you consent on their behalf and confirm that you have the authority to do so.
How we Use Information
Except as specifically set forth in these Terms, we will not share your Personal Information with third parties without your explicit permission.
We may use the information we collect from you and your clients to provide you with our Service and for the following:
As part of the provision of our Service we may share your information with our trusted partners, in order to provide you with specific, customized offers intended to assist you in increasing your sales and profits. We may also process your information in order to determine your eligibility to special business offers by us.
Communicating with you – If you have contacted us, for any reason, we will use your information in order to further communicate with you.
Verifying and authenticating the registration information provided by you.
Conducting statistical and analytical purposes, intended to improve the Site.
Inform you of additional products, services or promotions (unless you have opted out of receiving such communications).
If you were referred to our App from another application or website (for example, through a link), we may share some information about you with that referring entity. We encourage you to review the privacy policies of any application or website that referred you here. Additionally, when you link to one of our partners from our App, we provide that partner with a unique identifier so they know that you were referred from our App. This unique identifier will not contain any of your Personal Information.
By analyzing all information we receive, including all information concerning users, we may compile statistical information across a variety of users (“Statistical Information”). Statistical Information helps understand trends and user needs so that new products and services can be considered and so existing products and services can be tailored to user desires. Statistical Information does not indicate individuals’ identities, and we will not link Statistical Information to any Personal Information. We may share Statistical Information with our partners, without restriction, on commercial terms that we can determine in our sole discretion. We also use a tool called “Google Analytics” to collect information about the use of the App or Services. Google Analytics collects information such as how often users visit this App, what pages they visit when they do so, and what other sites they used prior to coming to this App. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. We use the information we get from Google Analytics only to improve our App and Services. Google’s ability to use and share information collected by Google Analytics about your visits to this App is restricted by the Google Analytics Terms of Use located at http://www.google.com/analytics/terms/us.html and the Google Privacy Policy located at http://www.google.com/policies/privacy/.
We may lawfully disclose your Personal Information for purposes other than those purposes for which it was collected and described herein (secondary purpose) in certain circumstances, including where you would reasonably expect us to disclose the information for that purpose. We can disclose any information about you as we, in our sole discretion, reasonably believe necessary or as otherwise permitted by applicable laws, including: when disclosure is required or authorized by or under a competent court, tribunal or regulatory entity’s order; to lessen or prevent serious threat to your health and safety or to public health or safety; to take appropriate action where we have reason to suspect that unlawful activity, or misconduct of a series nature, that relates to our business functions or activities has been, is being, or may be engaged in; to assist another entity, body or person to locate a person who has been reported as missing; for the establishment, exercise or defense of a legal or equitable claim; for the purposes of a confidential alternative dispute resolution process or for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
How we Protect Information
We make efforts to follow generally accepted industry standards to protect Personal Information, both during transmission and once we receive it, including by keeping your Personal Information secure in a combination of secure computer storage, hard copy files and other records. However, you must realize that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We will delete any Personal Information provided to us by a user upon the receipt of a written request by such user. We cannot restore information that we have deleted.
For EU/UK Residents
Your Rights If you are a European or UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. You also have a right to lodge a complaint with the applicable data protection authority.
Additionally, if you are a European or UK resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe or the UK, as applicable, including to Canada and the United States, under applicable legal mechanisms, in accordance with the relevant legislation.
Online Links to Other Sites or Applications
You can link to the websites of third parties that provide useful information/services. Any Personal Information you provide on the linked pages is provided directly to this third party and is subject to this third party’s provider’s privacy policy. We advise you check these privacy policies. We do not have access to the information collected by those third party websites or by our partners. Except as described in this Privacy Policy, we are not responsible for the content or privacy practices of third party websites to which we or our partners link.
Use of the App/Services by Children
You must be at least 18 years of age in order to use the App and/or Services. We do not knowingly collect personally identifiable information from children under the age of 13. In the event you become aware that somebody under the age of 13 has enrolled without parental permission, please inform us immediately.
Correcting or Updating your Information
We allow you to view the information you provided during registration and to alter any data, inaccuracies or errors. To request such access, or correct, update, or amend your personal information please contact us at the following email address
Email : support@datadrew.io
We will retain your information for as long as your account is active or as needed to provide you Services. If you wish to request that we no longer use your information to provide you Services, please contact us at the email address, postal address, or telephone number listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Limited Use Disclosure
Our use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Communications
We may send you email, text and social media messages (including but not limited to Facebook or Twitter), or contact you via telephone calls or direct mail. By accepting the Terms and Conditions for the App or Services (including the terms of this Privacy Policy which are incorporated therein) or using the App or Services, you affirmatively consent to receive such commercial messages on an on-going basis throughout your use of the App or Services. As a registered member, you can remove your personal information from our mailing list and stop receiving future communication from us by following the unsubscribe link located at the bottom of each communication or by emailing us at support@datadrew.io. You will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you service related communications, including service announcements and administrative messages, without offering you the opportunity to opt out of receiving them unless you cancel your account. Please note that you may still receive information from third parties to whom Become may have disclosed your Personal Information prior to your opt-out. If you no longer wish to receive information from such third party, please contact them directly.
We may contact you via phone call (if you have provided us with it), voicemail, email or media messages regarding the App or Services. We may contact you by the telephone number you provided us even if your telephone number is currently listed on any internal, corporate, state, federal or national Do-Not-Call (DNC) list. If you would rather not receive telephone calls from us, you may change or delete your number from your account preferences page(s), or ask to be removed from our contact list if you receive a call from us.
Changes
We may update this Privacy Policy from time to time and to notify you by publishing an updated version on the App – we encourage you to review it periodically.
Comments, Questions or Complaints
If you have any comments or questions about our privacy policy, please contact us at support@datadrew.io.